Welcome to Mayfair the label.
These Terms and Conditions of Sale (TCS) govern your use of the website mayfairthelabel.com and any purchases made through it.
By accessing our site or making a purchase, you agree to be bound by these terms and by all applicable laws and regulations in the United Kingdom.
We encourage you to read these terms carefully, as they define your rights and obligations as a customer and explain how we conduct our business with transparency, trust, and compliance with UK consumer protection laws.
This website is operated by New Frequency, trading as Mayfair the label, a company registered in the Netherlands.
Our goal is to offer high-quality women's fashion to our customers in the United Kingdom, combining modern elegance with contemporary design.
Company number: 94118345
VAT number: NL005065933B71
Registered address: Oostersingel 23 10, 9713 EX, Groningen, Groningen,
Netherlands
Email: support@mayfairthelabel.com
Phone:
This information confirms our legitimacy as a business and demonstrates our commitment to transparency and compliance with European commercial regulations.
By using our website or placing an order, you acknowledge that you have read and accepted these Terms and Conditions of Sale in full.
If you do not agree, you must stop using our site or purchasing our products.
These terms apply to all visitors, customers, and users of our services.
We encourage you to review these terms regularly, as any modification will take effect immediately upon being published on our site.
Continuing to use our services after such changes constitutes your acceptance of the updated terms.
Mayfair the label provides an online shopping experience specializing in women's fashion that represent craftsmanship and modern elegance.
Our site allows users to browse, select, and purchase products securely while discovering our collections and brand.
These terms apply to all transactions carried out through our platform and to any interaction related to our services, communications, or promotional offers.
The site is intended for personal use only and may not be used for commercial resale without prior written authorization.
We make every effort to provide complete and accurate information about each of our products, including detailed images, material descriptions, size guides, and specifications.
However, minor differences in color or texture may occur due to screen settings, lighting, or production updates. Such variations do not constitute defects.
Our items are made from premium materials and are subject to rigorous quality control to ensure durability and comfort.
We reserve the right to modify, discontinue, or update any product without prior notice in order to improve our collections and align with market trends.
All prices listed on mayfairthelabel.com are in pounds sterling (£) and include UK VAT and all applicable taxes under United Kingdom law.
Prices are displayed transparently, with no hidden charges or additional fees for standard delivery within the UK.
In the event of a pricing error detected after an order has been placed, we will promptly inform the customer and offer the choice to confirm the order at the corrected price or cancel it with a full refund.
We reserve the right to modify prices at any time to reflect changes in production costs, taxes, or market conditions.
Placing an order on our site constitutes an offer to purchase in accordance with these terms.
Once your payment is confirmed, you will receive a confirmation email containing your order details, total amount, and estimated delivery date.
All payments are processed securely by trusted providers that encrypt your financial information.
We accept major payment methods and do not store any sensitive banking data.
If an order cannot be processed, we reserve the right to cancel or refuse it, while informing the customer transparently.
We currently deliver exclusively within the United Kingdom.
Orders are typically processed within 1–2 business days after payment confirmation.
Once shipped, you will receive an email with a tracking link to follow your package.
Estimated delivery time is 3–7 business days, depending on your location.
While we do our best to ensure timely deliveries, delays may occur due to weather conditions, holidays, or logistical issues beyond our control.
We work with reliable carriers to guarantee safe and efficient delivery.
At Mayfair the label, we believe in a transparent and fair shopping experience.
That’s why delivery is free for all orders in the United Kingdom, with no minimum purchase required.
We cover all standard shipping costs, with no hidden or administrative fees.
Our goal is to make luxury accessible while maintaining a trustworthy relationship with our customers.
We understand that buying clothing online can be challenging, especially regarding size and fit.
That’s why we offer a 30-day return policy to ensure your satisfaction.
Returned items must be unworn, unwashed, and in their original packaging with all tags attached.
To initiate a return, contact us at support@mayfairthelabel.com, and our team will provide the necessary instructions.
Refunds are processed within 10 business days after receiving and inspecting the returned product.
Return shipping costs are borne by the customer, except in cases of defective or incorrect items.
If you wish to exchange your jacket for another size or model, we will gladly accommodate your request, subject to availability.
Exchanges must be made within 30 days of delivery under the same conditions as a return.
Send an email to support@mayfairthelabel.com with your order number and the desired product.
Once approved, we will promptly ship the replacement item.
Our women's fashion items are made from premium fabrics that require proper care to maintain their appearance and longevity.
Each items includes care instructions on its label, which we recommend following closely.
Damage caused by improper washing, excessive ironing, or misuse is not covered by our return policy.
Customers are responsible for the proper maintenance of their items.
All intellectual property rights related to mayfairthelabel.com, including trademarks, logos, images, text, and designs, belong exclusively to Mayfair The Label or its partners.
Any reproduction, modification, distribution, or unauthorised use of our content without prior written consent is strictly prohibited.
Our visual identity and creations are protected under UK and international intellectual property laws.
By creating an account on our site, you agree to provide accurate and up-to-date information.
You are responsible for maintaining the confidentiality of your login details and for all activities performed under your account.
mayfair the label cannot be held responsible for unauthorized access resulting from your negligence.
In the event of suspicious activity, you must notify us immediately.
By using our site, you agree not to engage in actions that could harm our business, customers, or website integrity.
This includes hacking attempts, spreading malware, providing false information, or using our products for unlawful purposes.
We reserve the right to restrict access or delete accounts in case of violations of these terms.
We are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR) and UK law.
Data provided during payment or registration is used solely for order processing, customer communication, and service improvement.
We do not sell or share your data with third parties for purposes unrelated to our services.
For more details, please refer to our Privacy Policy.
We occasionally offer special promotions, sales, or discount codes.
These offers are valid only during the indicated period and under specific conditions.
Discounts cannot be combined unless stated otherwise.
We reserve the right to modify or cancel any promotion at any time, particularly in cases of abuse or fraud.
Although we take all necessary precautions to ensure the quality and accuracy of our products and services,
mayfair the label cannot be held liable for indirect damages, data loss, or inconvenience resulting from the use of our site.
Our total liability shall in no event exceed the amount paid for the relevant product.
We shall not be held responsible for any failure or delay in fulfilling our obligations due to events beyond our control,
such as natural disasters, strikes, transportation disruptions, or government decisions.
In such cases, we will make every effort to minimize delays and inform our customers.
We reserve the right to suspend or terminate access to our site for any user who violates these terms or engages in fraudulent or abusive behavior.
Termination does not affect the validity of previous transactions or ongoing obligations.
We may also refuse future service to any user who has harmed our brand.
These terms are governed by UK law.
In the event of a dispute, both parties agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.
The language used for interpretation and dispute resolution shall be English, in accordance with the law.
For any questions, clarification requests, or assistance regarding these terms or any aspect of your purchase, please contact us:
Mayfair the label
Legal entity: New Frequency
Company number: 94118345
VAT number: NL005065933B71
Address: Oostersingel 23 10, 9713 EX, Groningen, Groningen, Netherlands
Email: support@mayfairthelabel.com
Phone:
At Mayfair the label, we place great importance on your trust and are committed to offering not only high-quality clothing but also fair, transparent, and reliable service.
These conditions ensure every customer enjoys a smooth and secure shopping experience—true to the precision and elegance found in each of our items.
FREE SHIPPING
Enjoy free shipping on all orders within the United Kingdom for a better shopping experience.
30-DAY HASSLE-FREE RETURNS
We offer a 30-day hassle-free return policy on all orders within the United Kingdom
SECURE PAYMENT
Your payment information is processed securely, ensuring a safe and reliable shopping experience