Refund policy

At Mayfair the label, every piece we create is designed with precision, passion and a timeless sense of modern style. We place great importance on the quality and comfort of each piece. However, we understand that sometimes an order may not quite meet your expectations — that's why we have implemented a simple, clear and transparent returns and refunds process.

Return eligibility conditions

You may request a return within 30 days of receiving your order. For the return to be accepted, the following conditions must be met:

  • The items must be unworn, unwashed and unused.
  • All labels, brand tags and original packaging must be intact.
  • The item must be free of odours, stains or damage.
  • The product must have been purchased directly from mayfairthelabel.com.

Unfortunately, returns that do not meet these conditions cannot be accepted. We recommend that you try on your items carefully and keep the labels until you are sure that it fits you perfectly.

How to make a return

To initiate a return, please follow the steps below:

  1. Contact us at support@mayfairthelabel.com within 30 days of receiving your order.
  2. Provide your order number, the reason for the return, and clear photos if the item is defective or incorrect.
  3. Our customer service team will send you detailed instructions and the return address.
  4. Carefully repack the items in its original box or similar packaging to prevent damage during transport.

Please note:

  • Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect items.
  • We recommend using a tracked shipping method to ensure your return is received safely.

Refund processing

Once your return has been received and inspected by our quality team:

  • You will receive a confirmation email as soon as your return has been approved.
  • Refunds are processed within 10 working days, using the same payment method used for the purchase.
  • Depending on your bank or payment provider, the time it takes for the refund to appear in your account may vary.

If your return does not meet our conditions, it may be returned to you at your expense.

Exchanges

If you wish to exchange your item for a different size or model, please contact us at support@mayfairthelabel.com. We will check the availability of the product and send you the necessary instructions for the exchange.

Damaged or incorrect items

In the rare event that you receive a damaged or incorrect item:

  • Notify us within 48 hours of receiving your order.
  • Provide photos of the problem to speed up processing.
  • We will arrange a replacement or refund at no additional cost to you.

Non-returnable items

For hygiene reasons and to maintain our quality standards, we cannot accept returns for:

  • Items showing signs of wear or damage.
  • Items without labels or original packaging.
  • Items returned after the 30-day period.

At Mayfair the label, your satisfaction is our priority. We stand behind the craftsmanship and quality of every item we create, and we are committed to making your shopping experience smooth, stylish and hassle-free.