Frequently Asked Questions (FAQ)

Orders & Shipping

1. What is the order cut-off time?
Orders placed before 3:00 PM (GMT+1, Amsterdam time) are processed the same business day. Orders placed after this cut-off will be processed the following business day.

2. How long does order processing take?
Orders are processed within 1–2 business days (Monday–Friday). During peak periods or exceptional circumstances, processing may take longer.

3. How long is the shipping time?
Once dispatched, deliveries generally take 5–7 business days (Monday–Friday). Please note this is an estimate and may vary.
Total Delivery Time: 6–9 business days (processing + shipping).

4. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom.

  • No minimum spend required

  • Applies to all products, regardless of value, weight, or type

  • All prices are in GBP (£)

5. Which carrier do you use?
All UK orders are shipped via Royal Mail for reliable delivery.

6. How can I track my order?
You’ll receive an order confirmation email after purchase.
Once shipped, you’ll get a tracking email with a tracking number and link.

Delays & Cancellations

7. What if my order hasn’t arrived?
If your order hasn’t arrived after the estimated timeframe, please allow an extra 2 business days and check your tracking link. If it still hasn’t arrived, contact us at support@mayfairthelabel.com with your order number.

8. Can I cancel my order?
Orders can typically be cancelled before processing or dispatch begins.
Once processing has started or the order has shipped, cancellations are no longer possible.
You may still return the order after delivery (see Returns Policy).

Returns & Exchanges

9. What is your return policy?
We accept returns within 30 days of delivery for both defective and non-defective products.

10. What conditions apply for returns?

  • Only new, unused products in their original packaging are eligible

  • Return shipping costs are the buyer’s responsibility (unless defective)

  • Returns must be pre-approved by emailing support@mayfairthelabel.com

  • Final sale and non-returnable items cannot be returned

11. How do I return an item?

  1. Email support@mayfairthelabel.com with your order details

  2. Receive approval and instructions

  3. Package your item securely in its original packaging

  4. Send it back using the instructions provided

  5. Once inspected, your refund or exchange will be processed

12. Do you offer exchanges?
Yes, exchanges are possible for eligible products (e.g., a different size or color), subject to stock availability.

Refunds

13. How long does a refund take?
Refunds are issued to your original payment method within 7–10 business days after return processing.

14. Are shipping charges refundable?
Delivery charges are non-refundable unless the product is faulty or incorrect.

Damaged or Incorrect Items

15. What if my order arrives damaged or incorrect?
If your order is damaged or incorrect, contact us at support@mayfairthelabel.com with clear photos of the issue (including packaging if applicable). We’ll review your case and arrange a replacement or correction.

Contact & Company Information

Store name: Mayfair the label
Email: support@mayfairthelabel.com
Phone number: +44 7727736302
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+01:00)

Company name: New Frequency
Company number: 94118345
VAT number: NL005065933B71

Registered address:
Oostersingel 23, 10
9713 EX Groningen
Netherlands