Frequently Asked Questions (FAQ)

At Mayfair the label, we value transparency and want to make your shopping experience as simple and enjoyable as possible. Below you will find answers to frequently asked questions about our products, orders, delivery and much more.

1. What types of products do you sell?

We specialise in women's fashion that combine timeless design with modern comfort. Each piece is designed with great attention to detail, using high-end fabrics to ensure elegance, durability and a perfect fit for all occasions.

2. Where do you deliver your products?

We currently deliver only in the United Kingdom. Each order is carefully prepared and shipped by trusted British carriers to ensure fast and secure delivery.

3. What are the delivery times?

Orders are processed within 1 to 2 working days after payment confirmation. Delivery usually takes between 3 and 7 working days, depending on your region. You will receive an email with tracking information as soon as your order is shipped.

4. Is delivery free?

Yes! We offer free standard delivery on all orders in the UK — no minimum purchase required.

5. How can I track my order?

Once your order has been dispatched, you will receive a tracking number by e-mail. Simply click on the link provided to track your parcel until it is delivered.

6. What is your return policy?

If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery. The item must be unworn, unwashed and in its original packaging with all tags attached. Please contact us at support@mayfairthelabel.com to initiate a return request.

7. How long does it take to receive a refund?

Once we have received and inspected your returned item, the refund will be processed within 10 working days using the payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

8. Can I exchange my items for a different size or colour?

Of course. If the size or colour is not right for you, we offer exchanges within 30 days of receipt, subject to product availability. Contact us at support@mayfairthelabel.com with your order number and the size or colour you want — we'll take care of the rest.

9. What payment methods do you accept?

We accept payments via Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay. All payments are processed securely in pounds (£), and we never store your card details.

10. Is my personal information secure when I make a purchase?

Yes, your security is our top priority. We use SSL encryption and comply with the General Data Protection Regulation (GDPR) to ensure the confidentiality and security of all your personal and payment information.

11. Do you offer promotions or discounts?

Yes, we regularly organise exclusive promotions, seasonal sales and discount codes. To stay up to date with the latest news, you can subscribe to our newsletter or follow us on social media.

12. How can I contact customer service?

You can contact our support team at support@mayfairthelabel.com or by telephone on . Our customer service team is available to answer any questions you may have about your order, our products or any other aspect of your shopping experience.

13. Do your items fit correctly?

Yes, our items follow standard European sizes. We recommend that you consult our size guide before placing your order to choose the ideal fit. If you have any doubts, our customer service team can help you find the size that best suits your measurements.

14. How should I care for my items?

Each items has specific care instructions on its label. In general, we recommend gentle washing or dry cleaning depending on the fabric. Avoid excessive heat and prolonged exposure to sunlight to preserve the colour and shape of your items.

15. What should I do if I receive a damaged or incorrect item?

In the rare event that you receive a defective or incorrect item, please contact us within 48 hours of delivery at info@mayfairthelabel.com. Include your order number and a photo of the problem. We will quickly arrange a replacement or refund at no additional cost.

At Mayfair the label, we are committed to providing exceptional customer service and stylish, high-quality items that you will love to wear. If you have any further questions, please do not hesitate to contact us — we are always happy to help.